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We no longer offer telephone banking for tasks you can carry out online, or on our mobile app.

Please read our FAQ for more information

The quickest ways to contact us

It's a quick, easy alternative to calling us or visiting your branch. Live chat also lets you type a query direct to a member of your support team from 8am to 6pm, Monday to Friday, or 9am to 5pm on Saturdays and Sundays.

As your personal details are confidential, we can only access your account details or your current application via Live chat after you have logged in to online banking.

Logged in to online banking? Then you can send us specific queries about your account, like:

  • Asking us about your payments or transactions
  • Checking on applications for new products
  • Activating your card or asking for a PIN reminder
  • Reporting your card as lost or stolen
  • Ordering stationery like cheque books and more

Log in to Online Banking

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Log in to your online banking to send us a secure message 24/7.

Log in to online banking

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Logging into online banking
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Lost, stolen and replacement cards
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Current accounts
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Credit Cards
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Britannia Savings

Other contact options

If there's a particular problem you'd like to tell us about, or you have a recommendation about how we could improve our products and services, please provide feedback by clicking on the link below.

We can't respond to individual comments.

Leave feedback

If you wish to make a formal complaint about one of our products or services, please learn more about how to make a complaint by clicking on the link below.

Make a complaint